events Case Study

New Zealand Pavilion Expo 2020 

New Zealand’s participation in Expo 2020 Dubai, was focussed on delivering a world class pavilion and visitor experience to showcase New Zealand as a country to trade and partner with, invest in, study and visit.  

The theme of New Zealand’s pavilion and participation was Kaitiakitanga: Care for People and Place for Future Generations. The Pavilion was located in the Sustainability District.

Trivandi was appointed alongside Emirates Flight Catering and Transguard to plan and operate the pavilion. Our role included strategic planning, guest experience, operational planning, readiness, operations, decommissioning, dissolution and legacy.

We applied our operational experience to ensure the design and operation of the Pavilion met the highest levels of customer experience and ensured that guests’ needs were met and exceeded so that the New Zealand Pavilion stood out against the 192 other nations in attendance.
Ultimately, the NZ pavilion hosted more than 1.24 million visitors from October 2021 – March 2022.

Our Services

  • Guest Experience & Journey Planning 
  • Operational Planning​ 
  • Operational Readiness  
  • Event Management​ 
  • Crowd Management​ 
  • Stakeholder Integration